Cal's Custom Upholstery

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Reviews about Cal's Custom Upholstery

• Jimmy Houston
  ★ ☆ ☆ ☆ ☆
  Took my seats with new pre-made covers to this guy because I needed them done in two weeks. He said he "should be able to get it done". I said worst case they can be a couple days late but I really need them in 2 weeks. He said Ok. The seats took over 3 months to be done and in the end I had to just leave a voicemail that said I am coming to pick up my seats. His customer service is terrible to non existent. He doesn't answer his phone, and he doesn't return phone calls if a voicemail is left. At one point he actually yelled at me for calling him to find out progress about a month and a half into him having my seats. He threatened me and told me to just come pick them up. I drove to his house to get them and he apologized and said he was just stressed and backed up and that he would get them done. Every week I would call and usually not get a hold of him, but when I did it was always another excuse. When he took the job on he told me he would steam seat foam and also add some new foam, which was not done. He also said he would "clean up" the seat frames with a wire brush and paint them. When I picked up the seats it was evident he rushed to get them done in the day and hours before my arrival....not only did he not clean and paint the seat frames but it was clear he just tried to paint them on the seats....there was over spray on the bottom of the seat foam. He also charged me the original agreed price and offered no discount or anything for the sub par job and also quoting 2 weeks and taking 3 months. In the end the only reason he did the seats was because I told him I was coming to pick them up and he didn't want to lose out on the cash. I will never go to his shop again, and I would not recommend to any of my friends or family to go either. He also leaves a Large dog in same garage he works on the vehicles with, beware of scratches.

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